Responsible Gambling

At ColdBet, we are deeply committed to promoting responsible gaming practices and ensuring a safe, enjoyable experience for all our players. We understand that for most, online gaming is a form of entertainment, a fun pastime. However, we also recognise that for a small percentage of individuals, gambling can transition from a harmless activity to a serious problem with adverse consequences.

Our responsible gaming policy is a cornerstone of our operations. It outlines the measures and tools we provide to help you maintain control over your gambling habits. ColdBet adheres strictly to the regulations set forth by our licensing authority, implementing industry best practices to protect our players. We aim to create an environment where you can play with confidence, knowing that your well-being is our priority.

This commitment extends to providing transparent information, offering self-help tools, and training our staff to identify and address potential issues. We believe that an informed player is a responsible player, and we empower you with the resources needed to make sound decisions about your gaming.

Understanding when gambling might be becoming a problem is the first step towards addressing it. Problem gambling is not always obvious, but certain behaviours and feelings can indicate a shift from entertainment to addiction. ColdBet encourages all players to be aware of these signs, both in themselves and in their friends or family.

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, attempting to win back money you have lost.
• Gambling affecting your relationships, work, or other commitments.
• Borrowing money to gamble or to pay gambling debts.
• Feeling anxious, guilty, or depressed after gambling.
• Having difficulty stopping or controlling your gambling.
• Neglecting personal care, hobbies, or social activities in favour of gambling.

If you recognise several of these signs in yourself or someone you know, it may be time to seek assistance. ColdBet provides tools and resources to help you regain control.

Maintaining control over your gambling ensures it remains a source of entertainment. ColdBet advocates for a balanced approach to gaming. Here are some practical tips to help you keep your gambling habits healthy:

• Set a Budget: Decide on a strict amount of money you are willing to spend and stick to it. Never gamble with funds allocated for essential expenses.
• Set a Time Limit: Determine how much time you will spend gambling and adhere to that limit. Avoid letting gambling consume too much of your day.
• View Gambling as Entertainment: Remember that gambling is a form of entertainment, not a way to make money. Expect to lose sometimes.
• Avoid Chasing Losses: If you lose, do not try to win it back by gambling more. Accept the loss and stop playing.
• Do Not Gamble When Distressed: Avoid gambling when you are feeling stressed, upset, or depressed, as this can impair your judgment.
• Balance Gambling with Other Activities: Ensure gambling does not become your only hobby. Engage in other interests and social activities.

ColdBet offers various tools within your account settings to help you manage these aspects effectively.

ColdBet provides robust self-management tools to help you control your spending. These limits can be set for daily, weekly, or monthly periods and are designed to prevent you from spending more than you can afford. You can access these options directly from your account profile.

• Deposit Limits: This allows you to restrict the maximum amount of money you can deposit into your ColdBet account within a specified timeframe. Once you reach this limit, you will be unable to deposit further until the period resets.
• Loss Limits: This feature enables you to set a maximum amount of money you are prepared to lose over a set period. If your net losses (wagers minus wins) reach this threshold, you will be prevented from placing further bets until the limit resets.
• Wager Limits: You can define the maximum total amount you are willing to wager over a specific period. This helps manage the overall volume of your betting activity.

Any request to decrease a limit will be applied instantly. Requests to increase or revoke a limit will involve a cooling-off period, typically 24 hours, before taking effect. This delay provides an opportunity for reflection and helps prevent impulsive decisions.

If you feel you need a short break from gambling, ColdBet offers "Time-Out" and "Cool-Off" options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: A Time-Out can be set for shorter durations, such as 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in, deposit, or play any games on ColdBet. This is ideal for taking a brief pause and re-evaluating your gaming habits.
• Cool-Off Period: For slightly longer breaks, you can opt for a Cool-Off period, typically ranging from one month to six months. Similar to a Time-Out, your account will be inaccessible, and you will not receive any promotional communications from ColdBet during this time.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has expired. These tools are available in your account settings and are designed to give you control over your gaming frequency.

For individuals who feel their gambling is becoming a significant problem, ColdBet offers a comprehensive self-exclusion program. Self-exclusion is a formal request to be barred from using our services for an extended period.

You can choose to self-exclude for periods of 6 months, 1 year, 3 years, or 5 years, or even permanently. Once a self-exclusion request is processed:

• Your ColdBet account will be immediately closed.
• You will be prevented from opening new accounts with ColdBet.
• All remaining funds, subject to withdrawal terms, will be returned to you.
• We will remove you from all marketing and promotional mailing lists.
• Attempts to access your account during the self-exclusion period will be blocked.

Self-exclusion is a serious commitment and cannot be reversed once activated. We encourage you to consider this option carefully. If you choose to self-exclude, we also recommend considering self-exclusion from other gambling operators you may use.

ColdBet is strictly committed to preventing underage gambling. Our services are not intended for, and we do not permit, anyone under the legal gambling age (18 years old or the legal age in your jurisdiction, whichever is higher) to register an account or participate in any gambling activities. We implement stringent age verification procedures during account registration and continuously monitor for any potential breaches.

To help prevent minors from accessing gambling sites, we advise parents and guardians to:

• Keep your ColdBet account details confidential and secure.
• Supervise internet usage on shared devices.
• Install parental control software to block access to gambling websites.
• Educate children about the risks of underage gambling.

Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We take this responsibility very seriously and appreciate your cooperation in maintaining a safe environment.

To help you keep track of your time spent gambling, ColdBet offers "Reality Checks" and "Session Reminders." These features are designed to provide regular notifications during your gaming sessions.

• Reality Checks: This tool allows you to set a frequency for receiving pop-up notifications that inform you of the amount of time you have been playing and your net winnings or losses during that session. You can choose to continue playing, review your account history, or log out.
• Session Reminders: Similar to Reality Checks, Session Reminders prompt you at predetermined intervals, reminding you of the duration of your current gaming session. This helps you stay aware of how long you have been engaged in play.

These reminders are customisable within your account settings and serve as useful prompts to help you manage your time effectively and prevent excessive play. We recommend utilising these features to maintain a healthy balance.

If you are concerned about your gambling habits, taking a self-assessment can provide valuable insight. ColdBet encourages you to honestly answer a series of questions to evaluate your relationship with gambling. This assessment is entirely confidential and can help you determine if you need to take further action.

Consider the following questions:

• Do you spend more money on gambling than you intended?
• Do you spend more time gambling than you intended?
• Do you feel the need to gamble with increasing amounts of money to get the same thrill?
• Have you tried to cut down on gambling without success?
• Do you feel restless or irritable when trying to cut down on gambling?
• Do you gamble to escape problems or relieve feelings of anxiety or depression?
• Have you lied to family members or others about the extent of your gambling?
• Have you jeopardised or lost a significant relationship, job, or educational opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered "yes" to several of these questions, it may indicate a problem. We strongly advise you to consider using our responsible gaming tools, such as setting limits, taking a time-out, or self-excluding. Seeking professional help is also a courageous and effective step towards recovery.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)